Frequently Asked Questions

We serve Jacksonville, Jacksonville Beach, Ponte Vedra, Fernandina Beach, Yulee, and St. Augustine. Need service in your area?

Yes. Pristine Cleaning Gurus is fully insured, is a BBB Accredited Business, and has a BBB Rating of A+. Every team member is background-checked and trained to our standards.

A standard cleaning covers surfaces, floors, kitchens, and bathrooms. A deep cleaning adds baseboards, ceiling fans, inside appliances, window tracks, and detailed scrubbing of every room.

Click 'Book Online' on any page to schedule through our booking system. Pick your service, home size, date, and time. You'll get a confirmation email right away.

Pricing depends on your home size, service type, and condition. Use our online booking tool to get an instant quote, or call us for a free estimate.

Yes. We offer weekly, biweekly, and monthly plans. Recurring clients get priority scheduling and consistent teams who learn your home's needs.

Absolutely. We specialize in fast turnovers with guest-ready checklists. Your rental will be spotless before the next check-in.

We stand behind every job. If something isn't right, contact us within 24 hours and we'll come back to make it right at no extra charge.

Yes. We remove dust, debris, and construction residue from new builds and renovations. We've handled everything from kitchen remodels to full home builds.

We respond to all inquiries within 1 hour during business hours (Mon–Fri 9 AM – 5 PM). Our online booking system is available 24/7 for instant scheduling.

No — most of our clients are at work or out running errands. You can leave a key, use a lockbox, or meet us at the door. We handle the rest and lock up when we leave.

Yes. We arrive fully equipped with professional-grade cleaning products and equipment. If you have a product preference or allergy concern, just let us know when booking and we'll accommodate it.

Life happens. Just give us a call or send a message at least 24 hours before your scheduled appointment and we'll find a time that works. We're flexible and always happy to work around your schedule.

Absolutely. We love pets and are careful to work around them safely. Just let us know you have pets when booking so we can plan accordingly — including keeping doors closed and being mindful of pet-safe products.